Last Updated: October 10, 2025
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it in accordance with the policy below.
Eligibility for Returns:
Items must be returned within 30 days of delivery.
Products must be unused, undamaged, and in original packaging.
Proof of purchase (invoice or order number) is required.
Non-Returnable Items:
Personalized or custom-made products.
Items marked as “Final Sale.”
Return Process:
Contact us at returns@Oakverge.com with your order number.
We’ll send you return instructions and a return shipping label.
Ship the item back to us. Once received and inspected, we’ll process your refund within 7–10 business days.
Refunds:
Refunds will be issued to your original payment method. Please note that it may take additional time for your bank or card provider to process the refund.
Damaged or Incorrect Items:
If you receive a defective or incorrect item, please contact us within 7 days of delivery to request a replacement or full refund.
Contact for Returns:
Oakverge Ltd.
123 Baker Street, London, UK
Phone: +44 20 7946 1234
Oakverge USA LLC
456 Elm Avenue, New York, USA
Phone: +1 212 555 7890